On behalf of our client in the hospitality sector, we are seeking to recruit a professional individual for the position of the General Manager.

The General Manager is responsible for the overall performance and smooth operation of the hotel. This role ensures guest satisfaction, efficient daily operations, financial stability, and effective staff leadership. The General Manager works closely with ownership and leads the hotel’s culture, service standards, and reputation.

Operational Leadership:

• Oversee daily operations across all departments.
• Coordinate and guide department heads to ensure consistent service and smooth workflows.
• Maintain high standards of cleanliness, safety, and guest experience.

Financial Management:

• Manage budgets, forecasts, and financial performance.
• Monitor revenue, expenses, and profitability, implementing improvements where needed.
• Support sales and marketing efforts to boost occupancy and revenue.

Human Resources & Team Leadership:

• Lead recruitment, training, coaching, and performance reviews.
• Build a positive, collaborative work environment.
• Ensure compliance with labour laws, health and safety standards, and company policies.

Guest Experience & Quality Control:

• Maintain strong guest relations and handle escalated concerns.
• Conduct regular inspections to ensure quality and readiness across all areas.

Strategy & Administration:

• Contribute to long-term planning and development of the hotel.
• Prepare operational updates and reports for ownership.
• Manage supplier contracts, procurement, and administrative functions.

Crisis & Risk Management:

• Respond effectively to emergencies, complaints, or operational issues.
• Ensure procedures and contingency plans are in place and staff are trained.

• Strong financial, operational, and organizational skills.
• Excellent communication and interpersonal abilities.
• Commitment to high service standards and guest satisfaction.
• Proficiency in hotel management systems and general computer skills.
• Flexibility to work varied hours as required by hotel operations.

• Degree in Hospitality Management, Business Administration, or equivalent experience.
• At least 5 years of hotel management experience, with proven leadership background.

Applications:
• All applications will be treated with the strictest confidentiality. Interested applicants should forward their Curriculum Vitae at career@cpm.com.cy quoting the associated job title.
• Please note that only suitable candidates will be contacted.